Dan Slepian, Dateline producer, writes:
You've probably seen the ads in the newspaper or in your mailbox: a huge, frightening-looking dust mite accompanied by warnings that your health could suffer from dirty, moldy air ducts. But have no fear: for a low price, like $49.95, you can have them cleaned -- you might even get a 10% discount if you're a senior citizen.
According to the Better Business Bureau, it's a scam called a "bait and switch", and they say it's happening all across the country. In fact, the BBB claims that dozens of connected companies are involved in the airduct cleaning scam, systematically ripping off homeowners for more than a decade to the tune of millions of dollars.
Over the years, hundreds of homeowners have logged complaints with the BBB, all sounding similar: once inside a customer's home, technicians routinely mislead them into paying hundreds or thousands of dollars for additional work. Many were told they had dangerous mold. Others had their homes unnecessarily flooded with noxious chemicals. Some said they were afraid of the workmen. All said they were duped into paying hundreds more than the promised $49.99 advertised price.
It sounded like a story for the Hansen Files, so we began our own investigation.
We found senior citizen volunteers who allowed us to wire their homes with hidden cameras to see what would happen when we responded to one of the ads. Even we were stunned by what we saw. Not only did our cameras catch the technicians scam nearly $500 from our volunteer, they actually left the house in worse condition than before they arrived.
A few weeks later, we asked our volunteer to make another appointment, this time to have her furnace cleaned. And this time, Chris Hansen was there to let the technicians know our cameras had recorded their scam, and to see what they had to say.
Early on, we learned reporting this story wouldn't be easy. We began by digging into one company, and then another, and then the histories of some of the people behind them. We found many of the businesses opened up shop only to disappear within a matter of months, but would then appear again under a different name. Sometimes, it was even hard to determine exactly who owned many of them. The paper trail left behind was limited and sometimes inaccurate. One business was registered using the name of the real owner's dead stepbrother. Another was registered in the name of an owner's bodyguard. Several to convicted felons, one a killer.
But our reporting led us to one revealing fact: dozens of the rogue businesses all across the country were run by a rotating list of the same individuals who kept popping up over and over again.
As we began to connect the dots, we saw that some Attorneys General and judges have ordered these companies shut down, forbidden their owners from doing business in their states, and ordered them to pay hundreds of thousands of dollars in damages. But most of the time, the scammers simply took off to set up shop in another state.
Bottom line: if you think you need your air ducts cleaned, check with both the Better Business Bureau and the National Air Duct Cleaners Association before answering the cheap ad in the newspaper.
...
For more information on The Hansen Files, please email producer Dan Slepian: daniel.slepian@nbcuni.com


I saw your article on how to catch sex offenders. What I did not see was the sight how how to catch them. It showed up on screen for only a few seconds. Can you please tell me that sight? And in the future, if you're going to give out information like that, please tell your viewers to have a pen and paper ready. Thank you.
I am appalled to think that they target the elderly. Don't these people have parents ?? Don'they feel any remorse?. As far as I am concerned, I feel they should shoot the @!$%#ers where they stand and bag them in time for garbage day. Ok, so I'm a little dramatic, but these could be my parents.
If you're going to target psychic scam artists, how about looking at the various christianist 'religious' organisation that not only bilk people, out of money, but have managed to create a cult-like atmosphere of paranoia and rage against anyone not within their religious sphere?
Exactly what I was thinking while viewing one of my favorite shows. I agree that the psychics are generally scamming people out of money, but the churches/ religious sector is doing it at such a larger scale and the media seems too scared to touch that angle.
Loved it,excellent report,you should have a daily program ,you are helping cleaning out the bad companies,I think you are better the the MICHELIN report.
please send me a link to recherche a doctor and a dentist,I'm little scare they asking to be paid in full for a dental work that will take a year,and they want me to sign some document but they won't add couple of sentences that I wanted to add to protect my interest.
thank you.( keep up the good work )
The show tonight said go to hansenfiles.msnbc.com for how to check someone out. I have spent 20 min. trying to do that. WHERE IS THAT INFO?
Same here
I think it was nexis lexis
At the end of the article, on the bottom of the screen it read "go to hansenfiles@msnbc.com for background check information." What is it? I don't see it. Thank you.
When I put hansenfiles@msnbc.com into my browser, it says it's a phishing site and won't let me open it. How to find a background as promised in the program???
I came to this site expecting to find a listing for getting background checks...A lot of people are disappointed not to find anything listed. Do you have the information? Are you going to charge us? Is this your version of bait and switch? Hmmmmmmm
Do you know if it's legal to have a copy of these thief's drivers license?if not ,it should be,they ask you to sign your life away you open your doors to them ,I think if they are honest and they do good jobs ,they should be glad to give you a copy of they're driver's license for referrals, and if not that same item should be turned over to authorities and maybe suspend them from driving just like having D.W.I., I'm sure at least 50% of them will think twice before taking advantage of elders with limited and fixed income. personally I think it's a crime ,they should be treated as criminals .
thanks to you DANIEL & CHRIS HANSEN for exposing these ??????????
I'm just like the previous viewers I can't get the info mentioned during the show,please do publish it for us it will be a great help.
THANKS.
Here you go:
www.hansenfiles.com
www.lexisnexis.com
I also came here looking for the link to background checks! Please email me the information.
Newspaper flier scams come in all types....not just air duct cleaning...sewing machine repairs...big buck$ charged after cheap flier advertisement...